Do your customers love you?

At Minuteman Press we have certainly felt the love from our customers this past month.

Do Your Customers Love You? Let Them Count the Ways.

They love you, they love you not. This month we demonstrated how you can show your customers some love. Now you should explore ways to gauge customer satisfaction and determine if the work you’re putting into the relationship is yielding results. Here are some ways to get inside your customers’ heads.

Where’s this relationship going?
If you want to know how the relationship is going, just ask. Gauging customer satisfaction is as easy as sending out a survey. Your customer satisfaction survey can ask a range of questions from what your customers think of your customer service, a new product or what additional products or services they’d like to see. Make sure you have an objective of what results you want to collect. You don’t want to make it too long, as your customers are busy.

Once you’ve determined what you’re going to ask, you need to plan a distribution method. You could provide a survey with every transaction, mail a postcard or conduct an online survey. Whatever you do, make sure you’re actually using the results to improve your customer service.

Make your relationship public.
It’s a good chance a majority of your customers are on Facebook or other social media sites. If they are, you should be right there with them. Listening is the foundation to a solid relationship. Set up social media listening tools like Hootsuite to see what people are saying about your company. Don’t be afraid to engage in the conversation and correct any issues publicly to show that you care about your customers. The key is to be transparent and authentic. If you have time, you should listen to what people are saying about your competitors.

Share the love.
If your customers sing praises about your company, share it on your website or even better on a third party site such as The Best of. If you’ve made a customer happy, they’ll have no problem putting their name online for you. Customer testimonials are a great way to attract new customers. Determine how you will collect your testimonials. Maybe there’s an open-ended question on your survey or you can have an online form. Don’t be afraid to ask, but always make sure you do. Testimonials are a true testament of your love.

Thank you from the Most Loved Printer in the UK

We have had confirmation that we are officially the Most Loved Printer in the UK as voted for by our clients on the Best of.

Thank you to all those who have left kind words and testimonials. It is nice to be a nationally recognised award winning business by those that matter the most. Our customers.

This runs on from being recognised as the Most Loved Business in Town 2010.

Love your customers

Love is in the air. There’s just something about this time of year. Valentine’s Day, for most, is a day to show those close to you that you truly care. You may not think of it in the same way, but your business has a relationship with your customers. How often do you show them some love? Use Valentine’s Day as an opportunity to think about how you can give your customers the service they love every day of the year. Here are some great customer service tips.

Give them your attention
It doesn’t matter if you’re working with the customer for the first time or you’re in a long-term relationship. You need to give customers the attention they deserve. Make each customer feel as if they’re the most important customer you have, simply by making their needs a priority.

Keep your promises
If you tell a customer that their project will be done by a certain day and time, you better have it done or at least keep them abreast of any delays. Remember, talk is cheap. People want results. If you don’t deliver what you said you would, your customer will find someone who can.

Show some appreciation, please
Customers expect when you thank them at the point of sale. But have you considered remembering those customers one week or a few months after the sale? Talk about cultivating a relationship that can yield repeat business by simply sending a thank you note. Take a look at your customer list and contact some of those that haven’t done business in a while. Send them a note that you miss them and maybe give them an incentive to come back.

Minuteman Press - The Most Loved Business in Town!

Thank you for all those clients who have left a testimonial on The Best of Bath, we have been awarded the accolade of the Most Loved Business in Town.

"This is great news, Minuteman Press Printers in Bath have always sought to be the best at everything we do and we can not thank all those who have helped make Minuteman Press the printing company that it is today."

Dave Dixon, Sales Director, Minuteman Press

For more information about Minuteman Press Printers in Bath visit our website www.minutemanbath.co.uk